Privacy Policy

Introduction

Welcome to the Cornelia Manor Privacy Policy page. At Cornelia Manor, we are committed to protecting the privacy and security of our residents, their families, and our website visitors. This policy outlines how we collect, use, and protect your personal information in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information to provide and improve our services. This includes:

1. Personal Information: Name, address, email address, phone number, date of birth, and other relevant contact details.
2. Health Information: Medical history, medications, treatment plans, and other health-related data necessary for providing care.
3. Financial Information: Payment details, billing information, and insurance information
4. Website Usage Information: Information about your interactions with our website, such as IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

1. Providing Care: To deliver personalised care and services to our residents.
2. Communication: To communicate with residents and their families about care plans, appointments, and other important information.
3. Billing and Payments: To process payments and manage billing.
4. Improving Services: To enhance our services and website functionality.
5. Legal Compliance: To comply with legal obligations and protect our legal rights.

How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. This includes:

1. Data Encryption: We use encryption technology to protect sensitive data transmitted online.
2. Access Controls: Access to personal information is restricted to authorised personnel only.
3. Physical Security: Our facilities are secured to prevent unauthorised access to physical records.
4. Regular Audits: We conduct regular audits to ensure compliance with our privacy policies and procedures.

Sharing Your Information

We may share your information with third parties in the following circumstances:

1. Service Providers: We may share information with third-party service providers who assist us in delivering care and services.
2. Legal Requirements: We may disclose information to comply with legal obligations, such as court orders or subpoenas.
3. Consent: We may share information with third parties if we have your explicit consent to do so.

Your Rights

Under the GDPR, you have certain rights regarding your personal information, including:

1. Access: You can request access to the personal information we hold about you.
2. Correction: You can request corrections to any inaccurate or incomplete information.
3. Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
4. Objection: You can object to the processing of your personal information in certain circumstances.
5. Data Portability: You can request the transfer of your personal information to another data controller.

Cookies

Our website uses cookies to enhance your browsing experience.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.